www.onecacao.lv online store terms of sales and purchasing

By visiting or using the online store www.onecacao.lv (also referred to as the Seller), you (also referred to as the Buyer – an active natural or legal person who has purchased goods in the online store www.onecacao.lv) confirm that you have read and agree to these terms of use of the store (referred to as the Terms).

1. General Terms

1.1. The Terms come into force when the Buyer has confirmed them: created a shopping cart, checked “I have read and agreed to the terms of the site” in the last step of the shopping process and pressed the “Order” button.

1.2. The Terms came into force on 4 July 2024, and replace all previous terms that were in force in previous orders.

1.3. The Buyer undertakes to order and accept the goods and pay for them in accordance with the procedure specified in the Agreement. Delivery of Goods is carried out only in the territory specified in the category “Delivery and return of Goods” of onecacao.lv store.

1.4. Prices of goods in the online store onecacao.lv are indicated in euros, in accordance with the procedure specified in the applicable regulatory enactments. The price includes the value added tax rate (VAT) specified in the applicable regulatory enactments. The price does not include the cost of delivery. The delivery price is indicated separately when placing each Order.

2. Purchase - sale agreement

2.1. The agreement between onecacao.lv and the Buyer comes into force at the moment when the Buyer read the description of the selected product on the Website, selected the Products and completed the Shopping Cart, thus confirming that the products meet the requirements set by the Buyer, agreed to these Terms and Privacy Policy, payed for the Order and received the Order.

2.2. The online store is not obliged to separately notify the Buyer of its consent to the conclusion of the agreement. It is considered that the online store confirms the order from the moment it is paid.

2.3. Each agreement (order) concluded between the Buyer and the Seller is registered and stored in the online store database.

3. Buyer's rights and obligations

3.1. The Buyer - a natural person has the right to refuse the purchased goods. The Buyer may exercise the right of withdrawal in relation to goods purchased on the website www.onecacao.lv within 7 days from the moment they come into the Buyer's possession. The letter with information about the returned goods and the order number should be written to [email protected]. More information about returning the goods can be found in the section "Delivery and returns"

3.2. When accessing or using the Website, the Buyer must comply with the Terms and Conditions set out here, and any special warnings or instructions published on the Website regarding access or use. You must always act in good faith and in accordance with the law.

3.3. The Buyer may exercise the right of return only if the goods are not damaged or their appearance has not changed significantly. The Buyer is responsible for ensuring that the value, quality and safety of the Goods do not decrease. Otherwise, the Seller has the right to refuse the Buyer the right of withdrawal in relation to the delivered Product.

3.4 The Buyer undertakes to provide only correct and complete information in the registration form. If the information specified in the registration form changes, the Buyer is obliged to immediately update it.

3.5 The Buyer undertakes to use the online store fairly and correctly, not to harm its work or stable operation. If the Buyer fails to fulfill this obligation, the Seller has the right to restrict, suspend (terminate) the Buyer's access to the online store without prior notice, and the Seller is not liable for any losses of the Buyer related to this.

3.6 The Buyer must pay for the ordered Goods and receive them in accordance with the procedure specified in these Terms.

3.7. Notwithstanding the obligations provided for in other clauses of the Terms, the Buyer undertakes to inspect the Goods within 48 hours of receipt of the Goods and to make sure that the Goods received are those ordered by the Buyer.

3.8. The Buyer undertakes not to disclose their login details to third parties. If the Buyer loses their login details, they must immediately inform the Seller of this by using the contacts specified in the “Contacts” section. The Seller is not responsible for the actions of third parties using the Buyer’s login details.

3.9. If the Buyer refuses to accept the goods during delivery without a valid reason, the Buyer must cover the costs of delivery and return of the goods, which are deducted from the money paid by the Buyer for the ordered goods.

4. Seller's rights and obligations

4.1. The Seller has the right to involve its personnel or use subcontractors in the provision of the Service.

4.2. The Seller has the right to limit or suspend the Buyer's access to the online store without prior notice, and the Seller is not responsible for any losses of the Buyer related to this.

4.3. The Seller has the right to cancel the order without prior notice to the Buyer if the Buyer does not pay for the goods within 3 business days using the payment methods specified on the store's website.

4.4. If there are any doubts about the information provided in the order, the Seller shall contact the Buyer using the contacts specified in the order. In this case, the goods shall be delivered when the Buyer has specified the information.

4.5. In the event of unforeseen circumstances, the Seller may temporarily or permanently suspend the operation of the online store without prior notice to the Buyer. In this case, the Seller undertakes to fulfill the purchase-sale agreement concluded with the Buyer or return the money paid by the Buyer.

4.6. The Seller undertakes to provide the Service in accordance with the requirements of applicable laws and regulations, qualitatively, observing the standards, criteria and ethical norms established for the profession of the Service Provider.

4.7. The Seller undertakes to fulfill the Agreement and deliver the Goods to the Buyer in accordance with the terms of the Agreement and in the package specified in the Orders.

4.8. If the Seller cannot fulfill any of the performance conditions included in the Terms (best before date, quantity, quality, etc.), they shall promptly inform the Buyer by contacting the specified telephone number or e-mail, indicating the reasons and offering to make amendments to the terms of the Order or the Terms. The solution is found in accordance with the situation and by agreement of both parties.

5. Product prices and payment procedures

5.1. Product prices are indicated including VAT. The Seller reserves the right to change product prices without prior notice.

5.2. The Buyer pays for the products using the payment methods offered by the store.

6. Quality Guarantee and Expiration Date of the products

6.1. The properties of all sold Goods are indicated in the description of each product. Manufacturers and (or) importers of Goods are responsible for information and its accuracy on the properties of the Goods, and the Seller is responsible only for the correct provision (transmission) of this information to consumers, unless otherwise provided by law. In cases where legislation establishes a certain expiration date for certain Goods, the Seller undertakes to sell such Goods to the Buyer in a manner that provides them with a real opportunity to use such Goods until the expiration date.

6.2. The goods in the online store may not correspond to the actual size, shape and colour of the goods due to the characteristics of the screen used by the Buyer.

6.3. In the event that the Seller does not provide a quality guarantee for certain types of Goods, the guarantee provided for in the relevant legal acts shall apply.

7. Delivery of Goods

7.1. We ensure the acceptance, processing and fulfillment of all orders for goods available in the Online Store, while the delivery of goods is provided by our authorized cooperation partners – providers of goods delivery services.

7.2. When ordering goods, the buyer undertakes to indicate the exact delivery address of the goods.

7.3. The buyer undertakes to receive the goods themself. In the event that the buyer cannot accept the goods themself and the goods are delivered to the address specified by the buyer, the buyer cannot make claims to the seller for the delivery of the goods to the wrong person.

7.4. At the time of delivery of the goods, the buyer must check the condition of the shipment together with an authorised representative. When the buyer signs the invoice or other document of delivery and acceptance of the shipment, it is considered that the shipment has been delivered in the appropriate condition.

7.5. The delivery fee and more detailed information regarding the delivery of goods are provided in the online store section “Delivery and returns”.

7.6. If it is not possible to deliver the ordered goods in one shipment, the Seller has the right to deliver the goods in several shipments.

7.7. The Seller has the right, by informing the Buyer in advance, to change the delivery time of the Goods.

7.8. A delivery fee is payable for the delivery of the goods. The delivery fee depends on the selected delivery method.

8. Information exchange

8.1. The Seller sends all notifications to the e-mail address specified in the Buyer's registration form.

8.2. The Buyer sends all notifications and questions to the contacts specified in the "Contacts" section of the Seller's online store - via the contact form.

9. Final terms

9.1. onecacao.lv has the right to update the terms.

9.2. Disputes arising from the application of these terms are resolved through negotiations. If an agreement is not reached, disputes are resolved in accordance with the laws of the Republic of Latvia.